Ordering Questions

ORDER INFORMATION

Products can be ordered directly from IMPAC Inc.. Business hours are 7:00 AM to 6:00 PM PST, Monday through Friday. IMPAC's e-mail is edmiller@impacinc.net . We look forward to serving you!

Why are the prices for instruments not published online?

The prices are not listed because many combinations are available and IMPAC frequently offers special pricing for different packages. Knowledgeable representatives can help you customize a package to meet your needs at the best price.

What forms of payment are accepted?

IMPAC accepts checks and major credit cards. Billing may also be arranged.

Can I purchase an instrument on a payment plan?

IMPAC works with doctors to help them acquire instruments for their practice. Call us to find out how we may assist you.

How is the sales tax calculated?

IMPAC is located in Oregon and there is no sales tax.

What is IMPAC’s return policy?

The ArthroStim® and VibraCussor® Instruments come with a 3-month money-back satisfaction guarantee. If a practitioner decides to return an instrument within the 3-month time period they simply call IMPAC to arrange the return.

What shipping options does IMPAC offer?

IMPAC currently ships its products via UPS or US mail. If preferred, IMPAC can ship product(s) using a client’s existing account. Clients pay for shipping and IMPAC ships the product(s) according to their request.